This Standard Limited Warranty applies to all displays sold by Bestarled to End Users, Resellers or Distributors, unless otherwise stated (these displays are referred to in this Warranty as a “Display” or the “Displays”).

 

Effective Date: The effective date for the beginning of Warranty Period is from the date of shipment of a Display from Bestarled directly to an End User or the first date of shipment of a Display by a Bestarled Reseller or Distributor to their customer.

 

Warranty: Bestarled warrants to the End User that the Display will be free from defects in material and workmanship under normal use as intended by Bestarled for the Standard Warranty Period. This warranty applies only to the Display as originally installed in accordance with Bestarled’s requirements at the End User’s location and does not cover Displays installed outside of compliance with Bestarled’s requirements, Displays resold beyond the initial installation, or Displays used as rentals or other temporary installations.

 

Standard Warranty Period: Standard warranty periods for outdoor led cabinet products are 2 years, indoor led cabinet products are 2 years, led module products are 6 months, led accessory products are 6 months.

 

Extended Warranty: Upon request and dependent upon product specification, Bestarled may, in

Bestarled’s sole discretion, agree to extend the Standard Warranty Period up to client required warranty period for additional charges. Any such warranty extension shall be pursuant to an

accepted proposal and resulting purchase order paid in full.

 

Warranty Exclusions:

This Warranty does not cover:

(a) Display damage or loss including theft occurring during shipment from Bestarled’s facilities to the End User or distributor.

(b) Display damage or failure to LEDs beyond the Standard Warranty Period unless an Extended Warranty is purchased at the time of initial purchase.

(c) Display damage or failure associated with connecting or interfacing a Display with a device that has not been approved by Bestarled.

(d) Display damage or failure associated with any repairs to the Display within the Warranty Period by any repair personnel who have not been authorized or approved by Bestarled.

(e) Display damage or problems caused by the use of non-approved replacement parts.

(f) Display damage or failure caused by misuse, improper handling, improper moving, improper power source attachment, accidents, fire, flood, lightning, earthquake or other natural disaster or man-made disasters including power surge(s), vandalism, terrorism, tampering, environmental conditions, inappropriate storage and any improper mounting or hanging.

(g) Display damage or failure caused by improper installation/alignment or set-up or by service personnel who have not been approved by Bestarled.

(h) Display damage or failure caused by any Display modifications except as performed by Bestarled personnel or their authorized Service Partners.

(i) Display damage or failure caused by use of Displays while in motion unless on a platform or other movable device specifically approved by Bestarled.

(j) Cosmetic LED or LED mask discoloration due to UV exposure.

(k) Use of Displays beyond Bestarled factory authorized tolerances which are set or calibrated by

Bestarled prior to shipment.

(l) Displays serial number has been removed or obliterated.

(m) Displays sold by a Reseller to an End User, which is then resold or rented to a third- party.

 

Failure to perform appropriate regular maintenance as required and in accordance with the maintenance schedule specified by Bestarled will void this Warranty. End Users/Customers are required to use appropriate shipping materials to return Displays (we recommend retaining the original packaging/crating and shipping materials, where possible). In the unlikely event components of the Display need to be returned to Bestarled, the End User/Customer is required to pay the shipping and Bestarled will pay the return shipping back to the End User/Customer of the repaired or replaced components.

 

Considered Defect/Failure:

Bestarled will repair or replace a Display Board should even a single pixel fail to operate normally meaning fail to light at all, fail to light a component (RGB), being “stuck” on a color or become intermittent (weakened solder joint); if an electrical or electronic component fails to operate normally (power supply, digital communication boards, display interface unit, etc.); or a mechanical failure (excepting non-covered instances listed above) of the Display cabinet or Bestarled-supplied mounting hardware.

 

Territory and Time of Repair:

The Warranty applies to Displays sold worldwide, however the removal/reinstallation and the shipping of failed components to Bestarled remains the responsibility of the End User/Customer. This Warranty does not obligate Bestarled to provide any on-site warranty service at the location of the Display.

 

Warranty Process:

Bestarled or their authorized Service Partner must be notified of the defect during the Warranty Period. The End User/Customer should email info@bestarledscreen.cn or notify the appropriate authorized Service Partner immediately on discovering the defect. A Repair Merchandise Authorization (RMA) number will be provided by Return email. Upon receipt of defective parts under an RMA, Bestarled will repair or replace the defective parts without charge during the Warranty Period. Bestarled will make all reasonable efforts to complete the repair as quickly as practical.

 

In making any repair under warranty, Bestarled or their authorized repair Service Partner may use new or refurbished parts. Bestarled warrants replacement parts used in making warranty repairs for the remainder of the original Warranty Period. It is understood, however, that due to the nature of Chip-On-Board (“COB”) technology, those Nixels that are manufactured using COB may bear minor inconsistencies once repaired or refurbished.

 

This warranty may be supplemented or modified by other programs offered by Bestarled, if applicable, including Bestarled extended Warranty Periods and/ or by express written agreement with Bestarled.

 

This warranty does not apply to obsolete, refurbished or demonstration Displays offered for sale by Bestarled except as expressly agreed in writing.

 

Out of Warranty:

 

Repair/replacement of Displays that fail outside of the Standard Warranty Period or Extended Warranty Period will be subject to additional charges according to raw materials cost and repair labor rates.